Postal Information
GENERAL:
Unless otherwise stated we aim to post orders of in stock items within 3 working days, however this is working within current Covid-19 restrictions so delays may occur. Orders that include personalisation will take longer and will be posted in approx 10 working days from time of order.
Orders that contain a mix of in stock items and pre-order items to be dispatched at a later date will be held and posted when all items are in stock. Details of whether an item is in stock or whether it will be dispatched at a later date are on each of the product pages.
UK Customers (excl. Northern Ireland): Please note that from 1 January 2021 there may be additional taxes and/or duties, and a customs clearance fee due on receipt of your posted order. These are the responsibility of the customer and will not be calculated or charged at checkout.
NATIONAL POST:
Orders are currently sent standard post with An Post. There is no tracking with the standard post service.
An Post have advised that mail deliveries in Ireland are currently operating as normal. Any updates can be seen here.
INTERNATIONAL POST:
Orders on this site are posted from Ireland using our national mail carrier An Post. Orders sent standard postage do not have tracking. Please note that due to the knock-on effect of Covid-19 combined with the huge increase in parcel volumes there are delays with international post and standard delivery times may not apply.
Please note that in certain countries local taxes and/or import duties, and customs clearance fees, may be payable on receipt of your postal order. These taxes and/or duties, and customs clearance fees are the responsibility of the customer and will not be calculated or charged at checkout.
Due to international flight and local post suspensions below is the current list of countries that mail CAN be despatched to. If your country is not listed then unfortunately there is no postal service currently available, however you can still order and we will hold your order until any suspensions/restrictions are lifted. This list will be updated regularly with any changes:
Albania - No size restrictions. Expect delays
Australia - 10kg limit on parcels. Expect delays
Austria - No size restrictions. Expect delays
Bahrain - No size restrictions. Expect delays
Belarus - No size restrictions. Expect delays
Belgium - No size restrictions. Internal delays
Bulgaria - No size restrictions. Internal delays
Canada - No size restrictions however Canada Post has been affected in the same way as all logistics operations have, with reduced staffing and social distancing requirements impacting upon efficiency and processing times.
Canada Post are experiencing extremely high volumes of mail and significant delays are to be expected. There are large backlogs at the Toronto gateway, where record levels of import traffic are creating significant delays. Canada Post are recruiting additional staff and working overtime to reduce the incoming volumes and accumulated backlog.
Since the week starting May 11th, already congested gateway operations have been further compounded by searches for Fentanyl (an opioid drug) required by Canada Border Services Agency (CBSA), responsible for customs clearance. CBSA has also experienced significant Coronavirus related staff absenteeism which has added to delays, but they are now bringing in additional resources.
These factors, along with the impact of social distancing being experienced by all logistics companies, means customers may experience items being delivered out of sequence, so not all traffic is being processed and delivered in date order.
Channel Islands - No size restrictions. Expect delays
China - No size restrictions. Expect delays
Croatia - No size restrictions. Expect delays
Cyprus - No size restrictions. Expect delays
Czech Republic - No size restrictions. Expect delays
Denmark - No size restrictions. Expect delays
Estonia - No size restrictions. Expect delays
Faroe Islands - No size restrictions. Expect delays
Finland - No size restrictions. Expect delays
France - Internal delays on all mail. The French Post Office have limited the size of items to the following dimensions; 32cm x 24cm x 24cm. Social Distancing is in effect and thus they cannot guarantee the delivery of larger items until these measures have been lifted.
Germany - No size restrictions. Expect delays
Ghana - No size restrictions. Expect delays
Greenland - No size restrictions. Expect delays
Greece - No size restrictions. Expect delays
Hong Kong - No size restrictions. Expect delays
Hungary - No size restrictions. Expect delays
Iceland - No size restrictions. Expect delays
India - No size restrictions. Expect delays
Israel - No size restrictions. Expect delays
Italy - Parcel size restrictions. Internal delays
Japan - No size restrictions. Expect delays
Kazakhstan - No size restrictions. Expect delays
Kenya - No size restrictions. Expect delays
Latvia - No size restrictions. Expect delays
Lithuania - No size restrictions. Internal delays
Luxembourg - No size restrictions. Internal delays
Malawi - No size restrictions. Expect delays
Malaysia - No size restrictions. Expect delays
Malta - No size restrictions. Expect delays
Netherlands - No size restrictions. Expect delays
New Zealand - 10kg limit on parcels. Expect delays
Nigeria - No size restrictions. Expect delays
Norway - No size restrictions. Expect delays
Poland - No size restrictions. Expect delays
Portugal - Delays to Madeira and Azores
Qatar - No size restrictions. Expect delays
Romania - No size restrictions. Expect delays
Russian Federation - No size restrictions. Expect delays
Saudia Arabia - No size restrictions. Expect delays
Serbia - No size restrictions. Expect delays
Singapore - 10kg limit on parcels. Expect delays
Slovakia - No size restrictions. Expect delays
Slovenia - No size restrictions. Expect delays
South Africa - No size restrictions. Expect delays
South Korea - No size restrictions. Expect delays
Spain - No size restrictions. Internal delays
Sweden - No size restrictions. Expect delays
Switzerland - No size restrictions. Internal delays
Taiwan - No size restrictions. Expect delays
Tanzania - No size restrictions. Expect delays
Thailand - No size restrictions. Expect delays
Turkey - No size restrictions. Expect delays
UAE - No size restrictions. Expect delays
Ukraine - No size restrictions. Expect delays
United Kingdom - No size restrictions. Expect delays
For customers in England, Scotland, and Wales: please note that from 1 January 2021 there may be additional taxes and/or duties, and a customs clearance fee due on receipt of your order. These are the responsibility of the customer and will not be calculated or charged at checkout
USA - 10kg limit on parcels. Expect delays
Zambia - No size restrictions. Expect delays
Zimbabwe - No size restrictions. Expect delays